Customer Care Specialist - Industrial

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Regular

Full time

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

We are looking for a Customer Care Specialist – Industrial to join our expanding Sales Team. This role supports the sales process and provides customer service for national and international clients in the testing, inspection and certification (TIC) area.

• Support the sales process and customer service for national and international existing customers in the testing, inspection, and certification (TIC) area.
• Independently process customer inquiries, including preparation of proposals and tracking of open quotations until receipt of order.
• Record and maintain accurate and complete customer master data in the CRM system.
• Assist in achieving company goals and increasing revenues.
• Proactively market CSA’s portfolio of services to existing customers in collaboration with the marketing team.
• Occasional client/trade show visits and involvement in client events.

• Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable.
• 2-5 years of relevant work experience desirable.
• Knowledge of Salesforce and Workday is an advantage.
• Knowledge of the testing and certification industry is an advantage.
• Very good customer service skills, high service orientation and communication skills.
• Detail orientation and ability to handle multiple tasks/projects simultaneously.
• Independent and result-oriented way of working.

• An interesting and varied job in the sales area to support the continuous growth of CSA Group.
• Function as internal sales and customer contact for all commercial-related topics.
• Fitness & Health Program for a relaxed balance to the daily work routine.
• Company pension plan.
• Permanent contract.
• Generous company benefit package.
• Flexible working within core working hours.
• Wellness Reimbursement.
• Access to Health & Wellbeing Resources.

• For this position you must have the right to work in the UK as we are unable to offer Skilled Worker Visa sponsorship for this role.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talent acquisition if you require accommodation in the interview process.