Application engineer – Salesforce administrator

Overview

As our Salesforce administrator, you’ll ensure TOPdesk gets the most value out of Salesforce by enabling automation, optimizing workflows, and maintaining platform stability. You’ll configure and customize Salesforce to meet evolving business needs, manage data quality, and support key processes that drive sales effectiveness and strategic goals. You’ll work closely with colleagues in IT and across the business to ensure Salesforce is reliable, efficient, and easy to use.

• Automate and simplify sales processes so the team can focus on value-adding work
• Ensure Salesforce data is accurate and reliable for reporting and decision-making
• Manage the release lifecycle (testing and deployments) to keep the platform stable and compliant
• Support and troubleshoot integrations with tools like Clay and Docu Sign
• Enable sales and revenue teams to use Salesforce efficiently and effectively
• Monitor system health, performance, and security, and take proactive action when needed
• Explore new Salesforce features (including AI) and recommend adoption where they improve business outcomes
• Share Salesforce knowledge and best practices with colleagues to raise overall expertise
• Broaden your scope by contributing to neighboring platforms such as Hub Spot and Net Suite

As a Salesforce administrator you will end up in team ‘Atlas’ in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.

Education & Experience

• Degree in computer science, information systems, or a related field
• 3+ years of experience as a Salesforce administrator or developer
• Salesforce Certified Administrator (ADM-201) required or in progress; other certifications (Advanced Admin, Platform App Builder) are a plus

Technical Skills

• Strong experience configuring Salesforce: custom objects, fields, page layouts, record types, Flows, approval processes, and alerts
• Skilled in data management: imports/exports, cleansing, validation rules, and duplicate management
• Familiar with release management practices: sandbox setup, testing, deployments
• Knowledge of Salesforce security features and compliance practices (e.g., login policies, field-level security, GDPR awareness)
• Understanding of integrations: connected apps, APIs, and exposure to tools like Hub Spot or Net Suite
• Familiarity with version control tools (e.g., Git) is a plus

Soft Skills

• Adaptable and solution driven, with strong problem-solving skills and attention to detail
• Skilled at building collaborative relationships and aligning with business stakeholders
• Excellent communicator, able to explain technical topics to non-technical audiences
• Takes initiative to identify gaps, owns solutions, and thrives with minimal supervision
• Curious and proactive in learning new tools, trends, and best practices

The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.

Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.

Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.

Simply do it during work time. Did we mention helping people is part of our DNA?

The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.

Why are we asking for a cover letter? We want to learn about your experience and understand how you envisage excelling in this role. We would also like to hear why you would like to work at TOPdesk.

• 00
• vacatures

The application form will be linked below. We look forward to receiving your CV and cover letter.