Solution Advisor Senior Specialist - CX

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Do

As the CX Solution Advisor (SA), you will be the go-to person for any CRM Sales or Service product questions within the sales team. You will leverage your deep expertise in the CRM domain to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

Provide deep solution-specific expertise to support new sales and adoption for key customers,
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
Evaluate account qualification criteria to determine further investment in pursuing opportunities
Establish yourself as a thought leader within the account team and fine-tune account strategy
Collaborate with the team in creating overall themes and competitive differentiation
Conduct vigorous dry runs on strategic deals and customer engagements
Transition engagement to implementation partner/ Services teams effectively
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What You Bring

Professional experience with large software/IT organizations, preferably in a solution-specific segment of CRM (prior knowledge of SAP Sales & Service Cloud V1 or V2 or any other similar software exposure is beneficial).
SAP or equivalent product experience and/or 5-7 years of relevant solutions/Lines of Business experience
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment
Viewed as a solutions/Lines of Business expert with a track record of success
Focus on creating compelling storylines and themes for customer interactions
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
Passion and energy in all customer interactions

Meet Your Team

Customer Advocate:
Collaborate to complement solution expertise and support customers
Global Digital Content Factory:
Leverage digital assets created by the team throughout customer engagement
Implementation Partner/Customer Services & Delivery:
Efficiently transition customer engagement for successful deployment and realization of solution value

Skills You'll Use

Professional Skills

Business Acumen

Customer Orientation

Establishing Trust

Influencing Skills

Effective Communication

Tech Industry & SAP General Skills

Artificial Intelligence

Software as a Service (SaaS)

CRM – Sales and Service

Technology Innovation

Integration and Analytics

SAP Sales and Distribution Process

Role Specific Skills

Competitive Positioning

Customer Value Proposition

Storytelling

Demonstration Skills

Overcoming Objections

Technology Solution Adoption

Client Needs Assessment

Cloud Strategy

Demand Generation

#BSO2X

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide,…