Desktop Support Engineer

About the Company

We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence.

About the Role

The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring that all desktop systems are functioning optimally and efficiently.

Responsibilities

Troubleshoot and resolve hardware and software issues.
Install, configure, and maintain desktop systems and applications.
Provide support for network connectivity and printing issues.
Assist in the setup and deployment of new workstations.
Document and track support requests using ticketing systems.

Qualifications

Bachelor's degree in Computer Science or a related field.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).

Required Skills

Strong knowledge of Windows operating systems.

Experience with troubleshooting hardware and software issues.
Excellent communication and interpersonal skills.

Preferred Skills

Familiarity with Mac OS and Linux systems.

Experience with remote support tools.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.