Customer Success Specialist

About Company:

MyYogateacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
Over 200,000 happy customers
Over 230,000 5 star reviews
Over 150 Highly qualified coaches on the platform
95% of sessions are being completed with 5-star rating
Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit  About Us :  My Yoga Teacher  About Us

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Responsibilities
As a Customer Success Specialist, you will be responsible for improving retention metrics, re‑engaging recent cancellations, and ensuring students continue to find value with our platform. This is a hands-on, individual contributor role ideal for someone from a customer support or customer success background who loves building relationships, analyzing feedback, and identifying patterns that lead to higher engagement and satisfaction.
Welcome new students, conduct periodic check-ins, and proactively identify at-risk users to minimize churn
Reach out to users who have paused or cancelled within the last 6 months to understand reasons, address pain points, and re‑introduce them to relevant offerings or coaches
Capture, document, and share recurring customer insights with Product, and Operations teams to improve platform experience
Track and report retention and reactivation metrics; leverage data to suggest process and content improvements
Work closely with Support teams to resolve user issues and ensure a smooth experience end-to-end
Create personalized message templates or call scripts for reactivation and retention conversations

Qualifications
Educational Background:
Any Graduation
2–5 years of experience in Customer Success or Support for B2C platforms or marketplaces
Excellent verbal, written, and interpersonal communication skills to effectively interact with customers, yoga teachers and internal teams
Strong problem-solving ability with attention to detail and empathy
Good understanding of basic data tools (Excel/Google Sheets)
Comfort working in a fast-paced, startup environment with evolving processes.
Ability to work fixed US and Japan shifts for 6 days a week
Must be self-motivated and a self-starter with a strong drive for success
Excellent time management skills, with the ability to multitask and perform well in a fast-paced environment
Proactive, reliable, and able to work independently
Previous experience in wellness, fitness sectors (preferred but not required)

What we offer:

Remote-first environment with global exposure
Competitive salary and benefits package
Opportunities for career advancement and professional growth
Flat, collaborative team culture that values ownership and initiative
A supportive and dynamic team environment where innovation and creativity are encouraged
Opportunity to work in a mission-driven, high-growth health tech startup
Chance to make a global impact by supporting yoga teachers and customers in their wellness journey

How to Apply:

If you meet these qualifications and are excited about the opportunity to make a difference in people's lives, please submit your application today! We look forward to hearing from you.