Student Care Associate

Job Purpose

Handling all kinds of post-admission queries.

Primary

Job Responsibilities

Student Support and Engagement:

Build strong relationships with students through regular communication via phone, email, and other channels.
Proactively solicit student feedback to understand their needs and concerns, and capture actionable insights.
Efficiently resolve student issues, ensuring timely and satisfactory outcomes within specified turnaround times (TATs).
Collaborate with cross-functional teams to address student concerns, facilitating seamless issue resolution.
Foster long-term relationships with students, providing personalized support and guidance throughout their journey.
Maintain accurate records of student interactions to ensure a comprehensive understanding of their needs and preferences.
Drive high student satisfaction and happiness indices, reflecting our commitment to exceptional student experiences.

Specific Knowledge & Skills

Graduate in any discipline
Excellent written and verbal communication
Basic technical skills, such as troubleshooting, software applications, and hardware components
Ability to communicate in multiple languages, depending on the company's customer base
Analytical ability to evaluate customer interactions, identify trends, and provide insights for process improvements
Emotional intelligence including self-awareness, empathy, and strong social skills to handle customer emotions and concerns
Ability to work effectively in a team with sales, marketing, and product development departments
Willingness for continuous learning to stay updated on products, services, and industry developments