AVP O2C GPO Transformation

In this role, the incumbent is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions using GenAI, RPA and VBA/SQL/Python
In this role, you would be responsible for the effective identifying/planning and delivery of Digital/CI projects/Roadmap, working with cross-functional global leads including the digital delivery team, and client leadership successfully.
This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the GPO strategy would be with the lead role.
Responsibilities

• Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction

• Champion the implementation and adoption of standard Global Processes

• Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by

• Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client

• Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services

• Create Transformation Road Map and deliver projects aligned with client

• Deploy GenAI/Agentic, RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers

• Design, implement, test and complete all In-Scope CI Projects

• Engage and leverage lean six sigma practices and processes

• Support Operations to meet key transformation objectives of client and deliver required business value, productivity

• Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents

• Manage client relationship and deliver transformation roadmap

• Lead large teams for transformation resources to deliver program

• Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value
Qualifications we seek in you!

Minimum Qualifications

• Experience in Oracle Fusion, Tririga, SAP, S4

Hana, High Radius, Service Now etc. or similar technology and technology deployments

• Experience in driving GenAI/Agentic, RPA program and deploying it across platforms

• Extensive experience in Order to Cash domain, should have lead transformation across all sub-processes like Cash Application, Billing, Netting etc.

• Experience in driving continuous improvement using Lean, Six Sigma Methodology

• Experience in managing client discussion and driving large transformation programs.

• Experience in deploying AIML or Generative AI solution and driving analytics programs

• Project Management skills –Strong Influencing skills and clarity of thought on effective project management are required

• People Leadership:
Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders

• Delivers oral and written communications that have clarity and impact.

• Creates a team environment of accountability and commitment for reaching project goals

• Must be able to work in dynamic and tight deadlines to meet the project schedule

• Exposure to business metric improvement initiatives like close optimization

• Understanding of Defining SLA/KPI and linking it to business metrics

• Experienced Process improvement and Automation expert with domain exposure in F&A

Preferred Qualifications / Skills

• Lean Six Sigma- GB / BB certification

• Exposure to AIML certification would be added advantage

• Tenured experience leading transformation for relevant years