Customer Service Representative

Position: Customer Service Representative

Location: Delta, British Columbia (Hybrid/Flexibility policy – we require a presence of 2 days/week at the office)

Status: Contractual – 18 months

Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group! At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player, here’s your chance to join our team as a Customer Service Representative
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We are looking for a Customer Service Representative based out of Delta, British Columbia, with a possibility to work from home as per our Flexibility/Remote Work Policy. In this position, you will have the opportunity to be part of a professional, fun, innovative, and determined team permanently.

As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation and enthusiasm will be an asset when you join our team as a Customer Service Representative.

• Communicate with customers via phone and email.
• Process and validate customer orders in Quadra’s ERP system and follow up on needs and requests through Salesforce.
• Monitor orders through the sales cycle to ensure on-time delivery to customers.
• Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
• Ensure that customer requests and issues are handled satisfactorily and in accordance with the company’s guidelines.
• Assist customers with requests and inquiries; documentation, pricing, samples, etc.
• Work collaboratively with assigned Account Managers to connect to customers’ needs and issues within the Chemical Manufacturing space.
• Ensure customer details and requirements are maintained and communicated internally.
• Work in synergy with other departments to ensure full customer focus.
• Follow best practices, procedures, and customer excellence standards.

• A postsecondary diploma in administration, business, communication or a related field is an asset.
• Minimum of 3+ years of relevant experience as Customer Service in a distribution, logistics or manufacturing environment.
• Proven experience of strong communication over the phone and via email.
• Possess a strong work ethic and a passion to succeed; compassion, integrity, and honesty are very important qualities.
• Proven ability to work independently and in a team environment.
• A desire to work in an environment where decisions must be made quickly and under pressure.
• Excellent interpersonal, communication and analytical skills.
• Excellent organizational and problem-solving skills.
• Strong computer skills with the Microsoft Office Suite and with an order and inventory system; experience with JD Edwards and Salesforce would be a strong asset.

• Competitive compensation aligned with market standards
• Comprehensive benefits package supporting you and your family
• Wellness-focused initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual mental health support
• 24/7 access to virtual care and telemedicine services for you and your family
• Generous vacation policy, personal days, and additional statutory holidays
• A culture where collaboration, mutual support, and having fun are core values
• A strong and inclusive company culture built on teamwork, respect, and shared success
• A fully digital work environment that embraces innovation and continuous improvement
• Robust onboarding and training programs to support your integration and success in the role
• Career growth and professional development opportunities within a growing, people-focused organization
• Access to a wide…