Manager CRM Platforms

Dit ga jij doen

At Odido, we’re on a mission to become the most customer-driven telco in the Netherlands. Our CRM platforms sit right at the heart of that ambition, because every customer interaction, every service moment and every commercial flow starts there.

As Manager CRM Platforms
, you lead the development, stability and evolution of one of the most business-critical platform domains within Odido. You are accountable for both delivery and operations
: ensuring our CRM landscape is reliable, secure, scalable and ready for change, today and tomorrow.

You lead with calm, clarity and purpose. Not by controlling, but by enabling. You understand the pressure your teams operate under and know when to protect focus, when to prioritize, and when to slow things down to speed things up later. You speak the language of engineers, architects and product leaders, and translate that into outcomes the business truly understands.

You work closely with senior business stakeholders, IT leadership and vendors to shape and execute the CRM platform strategy. You drive architectural simplicity, time-to-market and engineering excellence, while keeping people, quality and sustainability front and centre.

And yes, you manage complexity. But you do it with empathy, structure and confidence.

At Odido, we believe in people. We personally review every application. No keyword filters, no automated decisions.
That’s why we ask you to briefly share why this role at Odido fits your experience and ambition
. If it’s a match, we’ll notice. Keep your motivation letter short, human and real. We do not hire your AI...;

-)

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look  celebrate diversity and are committed to an inclusive work environment with equal opportunities for all.

That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings andparties.

Some things you cannot learn at university, you possess them by nature.
You lead with empathy, stay grounded under pressure, and create clarity when things get complex. You know the difference between managing and coaching, and choose the right one at the right moment. You build trust, protect your people, and still deliver.

Must-haves

• A Bachelor’s or Master’s degree in IT, Computer Science, Engineering or a related field, or equivalent experience.
• 10+ years of experience in IT delivery, platform management or engineering-led environments.
• Proven experience leading professional teams, including performance management, coaching and career development.
• Strong understanding of application lifecycle management, platform operations and vendor governance.
• Ability to balance delivery speed with quality, security and compliance.
• Experience working in complex, matrix-driven organizations with senior stakeholders.
• Clear, confident communication skills, able to translate complex technical topics into actionable business insights.

Nice-to-haves

• Experience with CRM platforms in large-scale environments.
• Exposure to telecom or similar complex, customer-critical…