Customer Consultant

Location
:
Principality Branch, Haverfordwest

Hours
: 35 - Talk to us about Flexible Working

Contract Duration
:
Full-Time, Fixed Term Contract

Closing Date
: 14 January 2026

BELONG. There’sno place like Principality.

Our home is your home.

So, when you decide to join the team,we’llgo further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself ; we do our bit in the communities we serveand support you in doing the same,and wepromiseto get better together .

Some reasons you may want to consider working with us; we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package‘’Belong’’designed to put our people first,we have consistent colleague engagement scores of over 85% anda caring community of supportive

Networks.

Butthat’snot all, discover whythere’sreally no place like Principality;

At Principality Building Society ,we’vebeen proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant ,you’llbe the first point of contact for our members, making sure they feel welcome,supported and valued, whether they visit us in-branch, via telephone or get in touch online.

We’recommitted to helping you develop. From day one,you’llreceive tailored training and support to build your confidence, expand yourknowledgeand succeed in your role.

As a Customer Consultant you will be:

• Providing a warm, friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifying financial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

Whatwe’relooking for:

• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Ability to stay calm and focusedina busy environment.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

We’remore than a building society –we’repart of the community.

That’swhy we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Nigel Taylor, Head of Brand, Impact & Communication. Butdon’tjust take our word for it, see what our colleagues say about working here too;
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