Partner Success Manager – B2B SaaS

Partner Success Manager – B2B SaaS Growth Role — Remote

Role Type & Career Path: This is a hybrid customer success / account expansion role with a quota component, making it ideal for professionals looking to bridge pure CS work with sales. It builds skills in both retention (NRR management) and expansion revenue — a highly marketable combination in the B2B SaaS space.

Compensation vs. Market: The base of $80,000–$92,500 with OTE of $85,000–$100,000 is at or slightly below market for a mid-level CSM with sales responsibilities in B2B SaaS (Glassdoor/Payscale benchmarks for similar roles typically range $85K–$110K base in major markets). The uncapped commission is a meaningful upside differentiator. Equity is also offered, which is a green flag for a growth-stage company.

Skills You’ll Develop:

• NRR management and expansion selling within existing accounts
• Outbound prospecting skills (calls, email, Linked In) — rare and valuable for CS professionals
• Platform demo and strategic presentation skills
• CRM hygiene with Vitally and/or Salesforce
• Higher education vertical expertise — a niche but defensible market

Culture Signals: Concept3D appears to be a growth-stage SaaS company (700+ clients, 10+ years, but still small enough for direct leadership access). The language around “quota-driven,” “fast-paced,” and “lots of change” signals a startup-ish pace even at this tenure. That can accelerate career growth but also means role stability depends on company performance.

Green Flags: 100% premium coverage on medical/dental/vision, 6 weeks parental leave, and equity for a company this size are strong.
Watch for: The salary range is relatively narrow — clarify commission structure and ramp expectations before accepting.

About Concept3D

Concept3D provides the ability to create an elevated, university-branded experience for student events, interactive mapping, virtual tours, and more within one centralized platform. Concept3D empowers administrators to bring their campus to life with visually stunning, immersive online experiences that improve campus communications, recruitment, and navigation while engaging current and potential students. Serving the higher education community for over a decade, Concept3D clients include more than 700 universities and colleges, including over 70% of the top 100 U.S. universities, as well as live events, destinations, and sporting venues.

Team

Culture

We are a group of dedicated and multi-faceted individuals who are self-motivated and excited to be part of a company charting the future of interactive maps, tours, and events. We define ourselves through the values by which we operate. Employees have an opportunity to learn all elements of the business and have direct access to the leadership team. Our teams are full of ideas, and everyone's voice gets heard.

Our offices in Denver, Colorado, and Minneapolis, Minnesota, are hybrid. We also have a nationally distributed remote team.

Job Summary

As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is part of the Partner Success Team and works with multiple departments within the company. Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals, and maintaining the renewal process for client retention.

As the face and voice of our company, this is a relationship-centered position.

Core Responsibilities

• Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and…