Travel Operations coordinator

Travel Operations Coordinator – Luxury Adventure Travel

Location:

Derby (Hybrid available)

Hours:

Full-time + occasional rota-based on-call support

We’re recruiting a Travel Operations Coordinator for a leading luxury adventure travel company. You’ll support and manage the operational journey for high-value clients travelling worldwide. This role suits someone organised, detail-focused and experienced in travel operations or business travel.

Key Responsibilities

Oversee the full customer journey: booking, pre-trip preparation, on-trip communication and post-trip follow-up

Manage inbox/CRM cases and meet agreed SLAs

Collect and verify essential pre-trip details (documents, logistics, dietary needs, arrivals, accommodation)

Coordinate special requests, upgrades and bespoke elements

Provide proactive support throughout each trip and resolve issues when needed

Work closely with premium suppliers including hotels, transfer partners and activity providers

Maintain accurate data across CRM systems, shared inboxes and schedules

Assist with invoicing, revenue updates and post-trip feedback processes

About You

3–5 years’ experience in travel operations, business travel or premium travel services

Excellent written and verbal communication skills

Highly organised with the ability to manage multiple itineraries at once

Calm, solutions-focused and confident under pressure

Comfortable using CRM systems and spreadsheets

What’s on Offer

Key role in delivering exceptional high-end adventure travel experiences

Work closely with sales, operations, trip leaders and suppliers

Hybrid working (Derby or surrounding areas)

Genuine progression opportunities

If this role sounds like the right fit, apply today or get in touch for a confidential discussion to Kelly on (phone number removed) and email your up to date cv to