Project Manager; Onboarding

As a Project Manager at Nurtur Ltd, you’ll play a pivotal role in driving the successful delivery of our SaaS solutions. You’ll manage a portfolio of client projects, from onboarding and implementation to post-launch support, ensuring a seamless experience throughout the customer journey.

This role is ideal for someone who thrives in a fast-paced, enjoys working cross-functionally with developers and product teams, and is passionate about scaling processes that drive client success.

Key Responsibilities

• Own the end-to-end delivery of up to 30 active projects, ensuring on-time, high-quality launches.
• Lead client onboarding and guide them through implementation, customisation, and go-live.
• Create and maintain delivery forecasts, using tools like  to manage project schedules, capacity planning, targets, and work breakdown structures (WBS).
• Facilitate and contribute to internal and client-facing meetings, including sprint planning and delivery check-ins.
• Collaborate with design and development teams to define project scope, manage dependencies, and produce bespoke project briefs.
• Coordinate across departments to ensure technical deliverables meet client expectations and timelines.
• Support project troubleshooting, including Google Console/API key setup, debugging, and basic CMS (e.g., Word Press, Elementor) configuration.
• Develop repeatable systems and processes that improve forecasting accuracy and delivery efficiency.
• Provide post-implementation support and manage aftercare to ensure long-term client satisfaction.

Requirements

• Proven experience managing SaaS or software delivery projects, ideally within a related industry.
• Ability to manage a high volume of projects at various stages – onboarding, mid-cycle, and live support.
• Strong organisational and time management skills, with the ability to prioritise and pivot in a dynamic environment.
• Excellent communication and stakeholder management skills, both client-facing and internal.
• Proficient in project management tools like , Jira, Asana, or similar.
• Familiarity with web technologies, including Word Press, Google Console, and Elementor.
• Experience working closely with developers and technical teams.
• Comfortable handling issues when projects go off-track – your solution-oriented and resilient under pressure.
• Project Management certification (Agile, Scrum, PMP, or similar) is a plus.

The successful applicant will receive and have access too:

• 25 days holiday plus the 8 bank holidays
• Birthday Day off
• Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
• Death in Service Cover
• Company Sick Pay
• Bike to Work scheme
• Hybrid working 60/40 split successful completion of post probation

Reporting into:
Head of Customer Delivery

Working hours:

37.5hrs (Monday-Friday 9.00am-5.30pm)