Sr. Technical Account Manager; TAM

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.

Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Technical Account Managers

Technical Account Managers exist to help customers sustain and expand the technical value of their Illumio investment. We serve as strategic technical advisors to our customers, ensuring that Illumio’s segmentation platform is fully adopted, optimized, and operationalized to deliver sustained, measurable business value. Through proactive engagement, deep technical expertise, and continuous alignment to customer priorities and operating models, we drive measurable outcomes by accelerating adoption, advancing platform maturity, and enabling customers to realize the full operational value of their investment—reducing risk and operating with confidence at scale.

Technical Account Managers work in close partnership with Customer Success Advisors, Professional Services, Support, Sales, and Engineering to deliver a seamless customer experience. By identifying risks early, guiding technical decision-making, and advancing platform maturity, TAMs ensure customers not only achieve their initial objectives but are positioned to advance technical maturity, optimize adoption, and maximize the operational value of the platform.

Joining the Technical Account Manager team means becoming part of a highly collaborative organization focused on technical excellence, customer advocacy, and outcome-driven engagement. If you’re passionate about solving complex technical challenges, providing strategic technical guidance, and helping customers maximize the impact of their cybersecurity investments, you’ll have the opportunity to make a meaningful and lasting impact.

• Serve as strategic technical advisors to customer stakeholders by understanding their security objectives, customer priorities, operating model, risk profile, platform maturity, and business priorities.

• Deliver structured TAM engagements that help customers fully adopt, optimize, and operationalize Illumio’s segmentation platform through onboarding support, adoption planning, operational reviews, value realization activities, and renewal or expansion readiness.

• Translate platform telemetry, adoption signals, support trends, and customer feedback into actionable guidance that advances platform maturity, improves operational confidence, and delivers sustained, measurable business value.

• Provide proactive strategic advisory by guiding technical decision-making for upgrades, architecture changes, policy evolution, feature adoption, and other critical decisions that support customer priorities and operating models.

• Accelerate adoption and value realization by identifying adoption gaps, recommending enablement opportunities, supporting platform utilization reviews, and helping customers maximize the operational value of their Illumio investment.

• Assess operational and environmental health through health reviews, support case analysis, incident pattern recognition, risk identification, and best-practice recommendations that help reduce risk and improve confidence at scale.

• Strengthen customer resilience by identifying risks early, coordinating escalation management, documenting remediation actions,…