Visitor Officer

THE EMPLOYER IS: ST COLUMB’S HALL TRUSTThe Visitor Experience Officer is a frontline role responsible for ensuring that all visitors enjoy a welcoming, informative, and memorable experience. You will build and develop relationships and support the development of St Columb's Hall.

• To ensure a visitor experience is tailored to the needs of the audience; education, community, visitor.
• Work collaboratively with other team members and staff to develop best practices in visitor engagement to help improve services and guide future programming.
• To enable and enhance the experiences of all those attending St Columb's Hall.
• To deliver tours when necessary following appropriate training.
• To ensure all health and safety policies, procedures and risk assessments are developed maintained and adhered to by staff and visitors.
• To monitor, review, research, and undertake best practice analysis to ensure continuous development.
• Visitor Engagement:
  Interacting with the public, providing information, and ensuring a positive experience.
• Basic Safety:
  Assisting with first aid if trained, and contributing to overall visitor safety.
• Collaboration:
  
  Working with staff and volunteers to maintain a positive atmosphere and consistent service.

• Ability to communicate with the public and handle complaints.
• Ability to ensure desired standards are met for inspections.
• Willingness to train in first aid or assist the wider team with other reasonably requested tasks.
• Previous experience in a similar role.

The Employer is: ST COLUMB’S HALL TRUSTJobStart Opportunity - Working Hours Information
- Standard

Hours:

up to 25 hours per week.

- Flexible/Reduced

Hours:

May be available upon approval by a Work Coach.

- Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

The job advert may end before the closing date if requested by the employer.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Vacancy  Job Sector Customer Service and Call Centre Area Derry or Londonderry Location Derry/Londonderry Salary 16-17 £ 7.55, 18-20 £ 10.00, 21 plus £13.45 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 04/11/2025 Closing date 15/12/2025 Worktime Monday to Saturday on a rota basis between 9am and 9pm

Area:
Derry or Londonderry
Closing date: 30 Nov 2025

Area:
Derry or Londonderry
Closing date: 01 Dec 2025