Funeral Service Specialist Level One

Position

Funeral Service Specialist - Level One

John Stuart Funeral Directors, Devizes

38.33 Hours per week

£25,652 per annum plus commission (OTE £2‑3k per annum)

We're looking for an empathetic and well‑organised individual to join our team as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Devizes, you'll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.

You will also be trained to guide families on Funeral Plans and support ceremonial duties when required.

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

• Supporting families with empathy, professionalism, and attention to detail
• Arranging funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products with clarity, compassion and precision
• Overseeing day‑to‑day branch operations, including administration and presentation
• Liaising with suppliers such as ministers, celebrants, and florists
• Leading chapel visits, as required, to support families with their requests
• Taking accountability for raising awareness of funeral plans and contributing to plan sales within the branch
• Representing the branch in the local community and contributing to outreach
• Training in Funeral Conducting to assist with ceremonial duties during peak times
• Upholding dignity's standards of professionalism, care, and service

• Compassion, calmness, and empathy in emotionally sensitive situations
• Communication, organisation, and administrative skills – confident with legal paperwork
• Confidence working independently, with branch‑level responsibility
• Comfortable in settings where the deceased may be resting, including chapel visits
• Willingness to work flexibly (including weekends/on‑call if needed)
• A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
• Experience in customer service, care, or admin (beneficial – complete training is provided)

• Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme
• Commission potential: up to £2,000 OTE per annum
• Bonus potential: unlock the possibility of earning additional bonuses, rewarding your hard work and achievements
• Life assurance cover: enjoy peace of mind with our life assurance cover, securing your family's future
• Health & wellbeing programme: benefit from an employee assistance programme that supports your health and wellbeing
• Holiday allowance: start with a generous leave entitlement of 30‑33 days per year, inclusive of bank holidays
• Pension scheme: plan for the future with our contributory pension scheme, helping you save for a secure retirement

To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end‑of‑life company.

As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.

The FCA regulates us so that some roles may be subject to background checks.

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.