Assistant Retail Manager FTC

The end‑to‑end volunteer management solution powering charities to grow and maximise impact

As an Assistant Manager, you’ll be at the heart of our charity shop, supporting the Shop Manager to keep everything running smoothly.

Assistant Retail Manager

Salary: £10,158.93 per year (full time equivalent £23,810)

Hours: 16 hours per week

Contract type: Fixed term contract until end of March 2027

Additional information: Occasional weekend work may be required
Typical working hours: 10:00 – 14:00, four days per week

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we’re looking for!

As an Assistant Manager, you’ll be at the heart of our charity shop, supporting the Shop Manager to keep everything running smoothly and successfully. From inspiring and leading our amazing volunteers to managing stock and creating a vibrant, welcoming shopping experience, you’ll help drive sales and achieve key targets that fund life‑changing work.

You’ll also take on key‑holder responsibilities, ensuring the shop is safe and secure when needed. If you love retail, enjoy working with people, and want to make a real impact for a great cause, this is the perfect opportunity for you!

• Support the shop manager in achieving the shop income and profit targets by maximising sales, minimising costs using productivity tools and KPI’s to continually improve the business.
• Manage donations, including the sorting, pricing and preparation of items for sale and effectively disposing of unwanted items.
• Assist in the recruitment, training and development of the volunteer team and ensure the shop has a robust volunteer base.
• Support the Shop Manager in administrative tasks, including cash handling and banking.

• Experience working within a retail setting.
• A proactive, customer‑focused approach to work.

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro‑rata for part‑time staff).
• 30% staff discount at Julian House charity shop.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Eligibility for the Blue Light Card, offering amazing discounts on thousands of brands.

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.

We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert.

All information will be dealt with according to our Data Protection Policy.

Get in touch—If you have any questions about this role, please get in touch with the recruitment team at re We look forward to speaking with you soon!

We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!