Product Support Engineer

JOB
- Product Support Engineer

LOCATION
- South Oxfordshire

TERM
- Permanent

SALARY- £35,000 - £45,000 per annum dependent on relevant experience

My client works within engineering and they are looking to take on a Product Support Engineer with an Electronics / Mechatronics bias, on a permanent basis, in the South Oxfordshire area.

The Product Support Engineer will ideally have the following attributes:

NVQ/ HNC/ HND/ BTEC/Degree qualified or similar in Electrical & Electronics Engineering or Mechatronics Engineering
Have some form of industry experience in a technical role after your studies too - previous experience working in a similar technical engineering, technical sales, technical support or manufacturing environment would be ideal
Knowledge of inverters, motion controllers, or similar is needed – further training will be provided
Have excellent communication skills both verbal and written; to work well over the phone
Be able to work well individually as well as a team
Be proficient with using MS Office applications
CRM systems / SAP knowledge would be an advantage but isn’t essential
A Full UK Driving Licence would be essential for attending customer sites so flexibility to travel occasionally is needed tooThe Product Support Engineer role will involve:

Providing technical support to customers with regards to company products
You will be involved pre-sales on the application side of things
And also after-sales with troubleshooting issues
Providing timely technical assistance over the phone, email and in person
Working with the company CRM system
Working closely with different company departments to help with product improvements
Always driving continuous improvement
Delivering technical training sessions when required

If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation