More jobs:
First/Second Line Support Desk Engineer
Job in
Sutton Courtenay, Didcot, Oxfordshire, OX11, England, UK
Listed on 2026-01-02
Listing for:
GHM Communications
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Location: Sutton Courtenay
Job Description
Location : Sutton Courtenay, Abingdon
Salary : £26,000-£28,000
GHM Communications Ltd is a leading provider of IT, Wi‑Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and reliable technology services, GHM Communications has established itself as a trusted partner for organizations looking to enhance their IT & communication infrastructure and operational efficiency.
Key Tasks- Respond to incoming tickets, calls, and emails from clients.
- Provide first‑line diagnosis and resolution for common IT issues.
- Escalate unresolved issues to 2nd / 3rd line or specialist teams.
- Log all incidents accurately in the ticketing system.
- Ensure timely updates and closure of tickets.
- Deliver remote troubleshooting using RMM tools.
- Occasionally visit client sites for hardware or network issues.
- Create, modify, and disable user accounts in Active Directory and Microsoft 365.
- Manage permissions and group policies.
- Install, configure, and update applications.
- Diagnose and repair basic hardware faults (PCs, laptops, printers).
- Troubleshoot LAN / WAN issues, VPN connectivity, and Wi‑Fi problems.
Assist with firewall and router config...
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