First​/Second Line Support Desk Engineer

Job Description

Location : Sutton Courtenay, Abingdon

Salary : £26,000-£28,000

GHM Communications Ltd is a leading provider of IT, Wi‑Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and reliable technology services, GHM Communications has established itself as a trusted partner for organizations looking to enhance their IT & communication infrastructure and operational efficiency.

• Respond to incoming tickets, calls, and emails from clients.
• Provide first‑line diagnosis and resolution for common IT issues.
• Escalate unresolved issues to 2nd / 3rd line or specialist teams.
• Log all incidents accurately in the ticketing system.
• Ensure timely updates and closure of tickets.
• Deliver remote troubleshooting using RMM tools.
• Occasionally visit client sites for hardware or network issues.
• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Manage permissions and group policies.
• Install, configure, and update applications.
• Diagnose and repair basic hardware faults (PCs, laptops, printers).
• Troubleshoot LAN / WAN issues, VPN connectivity, and Wi‑Fi problems.

Assist with firewall and router config...