Field Service Engineer

Grade
: 11

Location:

Covering the North West of Scotland but reporting to our Stirling Depot.

Contract:

Full-time, permanent

We are looking for a Field Service Engineer to be based from our Stirling Depot covering the North West of Scotland. The focus of this role is to ensure we deliver a first class service to both internal and external customers. The role also involves actively seeking revenue opportunities and discussing these with customers, Customer Support Representatives and your Line Manager.

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call‑out requests
• Attend any relevant product or systems training courses

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost‑conscious mindset to ensure maximum profitability
• Ability to solve problems and demonstrate high level of diagnostic skills
• Confident using computer systems and Outlook
• High levels of attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

• Experience of welding and fabrication

• Health Cash Plan: Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access: Speak to a physio by phone or video.
• 24/7 GP Service: Private GP access anytime.
• Health & Wellbeing Support: Additional health and wellbeing benefits.
• Enhanced Sick Pay: Extra support when you're unwell, meaning you can rest a little easier while you recover.
• Family Leave: Enhanced maternity, paternity and adoption leave.
• IVF Support: Paid time off for treatment and appointments.
• Retirement Support: Enjoy bonuses and phasedown days when it's time to retire.
• Pension: We match your contributions up to 5%.
• Car Leasing: Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work: Save on a new bike and accessories.
• Discounts Platform: Save on groceries, holidays, shopping and more.
• Team‑Focused Benefits: Refer‑a‑friend bonus, long‑service awards, paid volunteering day each year, Christmas shutdown, Employee Council, Social Committee and Caring, Daring, Sharing awards.

Beauly, Scotland, United Kingdom – 5 days ago