Business Development Merchant officer
Job in
Doha, Qatar
Listed on 2025-12-11
Listing for:
Confidential Jobs
Full Time
position Listed on 2025-12-11
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Join to apply for the Business Development Merchant officer role at Confidential Jobs
.
- Engage with channel representatives to generate leads, conduct cold calls, and schedule appointments.
- Promote and upsell financial services and solutions to prospective clients.
- Support retention strategies by identifying upselling and cross‑selling opportunities.
- Conduct training sessions to onboard new clients and provide refresher training as needed.
- Deliver clear product knowledge and service demonstrations to ensure customer understanding.
- Address and resolve customer inquiries, complaints, or escalations promptly.
- Build strong client relationships by ensuring a friendly and efficient customer experience.
- Collect customer feedback and elevate insights to management for continuous improvement.
- Ensure full compliance with company policies, procedures, and privacy regulations.
- Maintain accurate records and logs of customer interactions, issues, and resolutions.
- Prepare and submit daily, weekly, and monthly reports highlighting customer trends and operational data.
- Meet or exceed Key Performance Indicators (KPIs) in line with quality standards.
- Participate in identifying best practices and tools to improve processes and enhance operational efficiency.
- Monitor and follow up on pending cases and technical issues to ensure timely resolution.
- Bachelor’s degree in any discipline.
- Minimum of 3 years’ experience in customer service, preferably in fintech, digital wallets, or banking.
- Multilingual capabilities are preferred; bilingual communication skills are essential.
- Strong passion for financial technology and innovation.
- Excellent interpersonal, communication, and presentation skills.
- Ability to work in a team-oriented, dynamic environment.
- Flexibility to work in shifts based on business requirements.
- Customer‑centric approach with a proactive problem‑solving attitude.
- Qatar Driving License holder preferred.
- Associate
- Full-time
- Business Development and Customer Service
- Telecommunications and Financial Services
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