Event Hosts

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The Event Host/ Hostess welcomes guests, guides them through the event, and ensures smooth registration and flow. They introduce speakers or segments, provide key information, and keep the event running on schedule. The host supports the event team and helps maintain a positive, professional atmosphere throughout.

• Explain VIP benefits, access rules, and lounge/concierge services
• Resolve credential problems and coordinate with Protocol/Security for escalations
• Assist guests with online ticket purchases, account login/reset, and QR retrieval
• Guide use of kiosks/apps; troubleshoot payment errors and email delivery issues
• Verify orders and reissue tickets; explain policies on refunds/exchanges
• Manage queue flow at support desks; keep area tidy and stocked
• Escalate complex issues to Ticketing Lead/vendor; log cases and resolutions
• Provide way finding to entrances, VIP/GA lanes, and nearby amenities
• Verify eligibility against VIP database; issue/activate digital/physical VIP cards
• Prepare/reset stage between talks (chairs, lectern, mics, water, signage);
• Seat guests efficiently; manage late seating and hold doors when needed;
• Liaise with Green Room to cue speakers; relay timing over radio;
• Support basic crowd control and safety; guide orderly egress at session end;
• Welcome guests and provide clear information on show hours, ticketing, and way finding across all Event areas;
• Manage info desks and roaming support points; direct guests to the correct counters/entrances (VIP, Exhibitor, Partners);
• Monitor queues and crowd flow; liaise with Entrance Manager/Security to open lanes or deploy stanchions as needed;
• Explain bag-check rules, prohibited items, prayer room/F&B/restroom locations, accessibility routes, and stroller/wheelchair guidance;
• Assist with the Event website/app on tablets/phones; help guests find schedules, maps, and programme updates;
• Provide printed materials/maps and keep info points tidy and stocked;
• Set up and open the bag/coat check: power kiosks, prep tags/receipts, racks, hangers, signage;
• Welcome guests and explain bag/coat policies; apply size/prohibited-items rules;
• Handle lost-ticket and discrepancy cases per SOP; maintain chain-of-custody;
• Track inventory counts and exceptions; complete shift logs and handovers;
• Coordinate with Security on prohibited items, suspicious bags, and incidents;
• Verify eligibility and identity; issue/print badges and temporary passes by access level;
• Capture badge photos (camera/tablet) and encode cards; manage reprints and lost-badge cases;
• Provide exhibitors/contractors with welcome packs and key show information;
• Unpack, sort, and stage all printed materials in BOH storage; maintain clean, labeled zones;
• Coordinate drops with Distribution/Info Desk teams; keep all areas fully stocked;
• Track stock levels, movements, and discrepancies; submit shift logs;
• Cover any front-of-house role (entrances, info desk, tours, queues, lounges) as assigned;
• Carry a ready kit (radio, badge, uniform) and complete post-shift handover notes;
• Welcome visitors to partner zones; deliver clear info on each partner’s activation, offers, and schedules;
• Manage access/queues (VIP, media, general); check badges and maintain capacity limits;
• Capture simple metrics (footfall, dwell time, engagement) and relay to Venue/Partner Lead;
• Handle basic inquiries/complaints and escalate per protocol; maintain tidy, safe space;
• Check all charging stations regularly; ensure docks/power banks are available and powered;
• Assist guests with rentals/returns, cable types, and basic usage questions;
• Track inventory per station (in/out counts, missing/damaged units); sync with vendor app/log;
• Log hourly status and end-of-shift report (stock levels, issues, lost property);
• Control access to Exhibitor Lounge/Offices; verify badges and manage guest lists;
• Provide way finding and information on services (Wi-Fi, printing, refreshments, prayer rooms);

Entry level

Temporary

Customer Service, Public Relations, and Administrative

Events Services and Hospitality

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