Service point Advisor

Job Description

Would you like to become part of the world's most international company in the world?

A company that pioneered cross‑border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect air waybills thus offering DHL’s most suitable service to the customer.

• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment.
• Sound educational background with knowledge of the Service Industry, an added advantage.
• Good oral and written communication skills.
• Tolerance for stress in a fast‑paced working environment.
• Able to work on a flexible schedule.
• Adheres to policies and procedures.
• Possesses good relationship building and interpersonal skills.
• Ability to effectively contribute as a team member as part of a busy team.

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!