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Support Agent

Job in Doha, Qatar
Listing for: wherewework
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 200000 - 400000 QAR Yearly QAR 200000.00 400000.00 YEAR
Job Description & How to Apply Below

on behalf of:

Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.

Key Responsibilities
  • Respond to customer inquiries professionally and promptly.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain detailed records of customer interactions.
  • Meet service level agreements (SLAs) and key performance indicators (KPIs).
  • Provide product and service information to customers.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong problem‑solving abilities.
  • Patience and empathy in handling customer concerns.
  • Ability to work in a fast‑paced environment.
  • Familiarity with CRM tools and customer support software.
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