Reception Team Leader

Job Description

Premier Inn is a British hotel chain and the UK's largest hotel brand. It operates more than 900 hotels across the UK, Germany, UAE and Qatar, and in the UAE works in partnership with the Emirates Group. We have 11 hotels in the Middle East and a growing pipeline of new openings. Our brand has earned many industry awards, and we invite you to help us add another to our trophy cabinet.

Your passion and energy will be infectious as you welcome our guests and support them through their check‑in and check‑out procedures. Your natural down‑to‑earth manner will help you manage guest expectations in a busy, fast‑paced environment. With a keen eye for detail you will ensure no step is missed in the procedures. Managing payments will be second nature and you will use excellent data‑entry skills to support accurate reports.

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Create a warm welcoming experience, building a great rapport with repeat customers, and ensuring the team follows check‑in and check‑out brand standards and procedures.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and any escalations are managed effectively.
• Ensure that payments are dealt with according to the company’s cash handling procedures and that shifts are effectively closed and successfully handed over to the next shift.
• Manage and update all reservations and requests through Opera.
• Set up, train the team, and implement front‑office procedures and practices.
• Build a good rapport with guests and resolve any issues quickly to maintain high‑quality customer service.
• Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
• Identify corporate leads and drive online brand mentions.

• Advanced English language skills.
• Arabic language skills are a plus.
• Flexible, agile, and able to work under pressure.
• Proactive and excellent organisational skills.
• Ability to work and lead a team with a customer‑oriented approach.

• Minimum of 1 year leading a reception team at a branded hotel.
• Knowledge of the Opera PMS.
• Computer literate – Microsoft Office.

We offer a competitive salary package, medical insurance (including dental), air tickets, and a work‑life balance that respects your hours.

Along with this we have many examples of how those that work with us have grown and developed their career throughout the company. If you are committed, driven, and want to develop into other areas, we will support you in doing so.

At Premier Inn we understand the importance of creating a culture that brings experiences to life for both our customers and our team. This culture is underpinned by strong company values. We employ people who not only believe in our values but also live and breathe them, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunity to develop and achieve their dreams. We emphasize a ‘promote from within’ culture and continually strive to create a supportive and engaging environment in which our team can thrive and deliver.

If you’re ready to work in an environment that values your work and rewards you fairly, please click on the "I'm interested" button and join the team.