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Customer Relationship Management Executive
Job Description & How to Apply Below
Customer Relationship Management Executive
work full-time
A week ago
DescriptionResponsibilities:
- Ensure all data entered into the database system is accurate, complete, and up to date.
- Regularly update customer information and maintain data integrity.
- Contact customers and companies as required for follow-ups and verification.
- Update the DMS and project tracking sheet on a daily basis.
- Create, update, and monitor all data through Kerridge (CRM), LMS, LMT, and other related systems.
- Monitor and respond to customer inquiries received through various channels (website, social media, landline, etc.).
- Track and review daily customer satisfaction surveys to ensure high service quality.
- Prepare and share a daily Digital Leads Report.
- Maintain a detailed record of press communication activities.
- Prepare and submit a Monthly Digital Monitoring Report.
- Attend to customer interactions (inbound and outbound), addressing inquiries, issues, and complaints promptly.
- Ensure all complaints are properly logged in the system, followed up on, and customers are updated until resolution- maintaining a high level of customer satisfaction.
- Guide and educate customers on the appropriate service channels to enhance convenience and efficiency.
- Handle an average of 100 customer calls per day.
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