Associate QNB First Customer Service
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What Customer Service Jobs are in Qatar?Showing 1
Customer Service jobs in Qatar
QAR
60,000 - QAR
120,000 per year Qatar National Bank
Posted today
- Business Unit
QNB - Qatar
- Division
Retail Banking
- Department
Retail Banking
- Location
20-Nov-2026
- Business Unit
QNB - Qatar
- Division
Retail Banking
- Department
Retail Banking
- Location
Doha, Qatar
- Closing Date
20-Nov-2026
About QNBEstablished in 1964 as the country's first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose SummaryThe incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities by DimensionsA. Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day‑to‑day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI's and best practices for Associate, QNB First Customer Service
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
B. Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or…
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