Call Center Agent

Explore opportunities as a call center agent, a vital role in customer service and communication. These positions involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing support. Strong communication skills, problem‑solving abilities, and a customer‑focused attitude are important for success in this field.

Call center jobs are available across various industries, offering diverse experiences and career growth potential. Job responsibilities often include documenting customer interactions, escalating complex issues, and meeting performance metrics. Many call center agent positions offer comprehensive training programs to equip you with the knowledge and skills needed to excel. These roles can be found in sectors such as telecommunications, finance, healthcare, and retail, reflecting the broad need for customer support.

If you are seeking a dynamic role where you can make a difference by assisting customers and contributing to a company's success, a call center agent position might be an excellent fit.

Salary: QAR4,000 – QAR8,000 per month

Company:
Madre Integrated Engineering

Posted: today

We are seeking professional and customer‑focused Call Center Agents to support a Call Center operation. Agents will serve as the primary point of contact for customers across multiple communication channels, providing accurate information, handling service requests, and ensuring high levels of customer satisfaction in line with organizational values and service standards.

• Handle inbound and outbound customer interactions via phone calls, emails, Whats App, mobile applications, and website inquiries.
• Respond professionally to customer requests, enquiries, reports, complaints, and suggestions.
• Communicate clearly and effectively in Arabic and English (minimum requirement).
• Maintain a customer‑centric approach in all interactions.

• Log, classify, and manage customer tickets accurately within the CRM system.
• Ensure proper documentation of customer interactions and follow‑ups.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Escalate unresolved or critical issues according to defined procedures.
• Log and track service requests to ensure appropriate handling by relevant teams.
• Provide accurate information for enquiries and log tickets when further support is required.
• Record incidents and ensure they are directed for action.
• Register and follow up on complaints until resolution.
• Document customer feedback and forward it for review and analysis.

• Adhere to approved communication standards and quality frameworks.
• Ensure compliance with applicable policies, regulations, and confidentiality requirements.
• Participate in quality monitoring, coaching sessions, and performance evaluations.
• Address quality feedback and corrective actions promptly.

• Use call center and customer management systems efficiently, including:
• Contact Center Solutions (ACD, IVR, CTI)
• CRM systems
• Service application platforms
• Reporting and dashboard tools

• Bachelor's degree or diploma in Business Administration, Communications, or a related field.
• Previous experience in a call center or customer service role is preferred.
• Experience working in a call center environment.
• Excellent verbal and written communication skills to interact clearly and professionally with customers.
• Multitasking, attention to detail, and time management.

Note:

If you’re asked to pay for a job, avoid the role and report the job to us immediately.