Call Center Agent

Explore opportunities as a Call Center Agent in Qatar. These positions involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing support. Strong communication skills, problem‑solving abilities, and a customer‑focused attitude are essential for success. Call center jobs are available across various industries, offering diverse experiences and career growth potential.

At The Ritz‑Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf, our 5‑star resort features 374 elegantly designed rooms & suites, award‑winning restaurants, world‑class spa facilities, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated, personalized experiences, every detail reflects our commitment to excellence.

The property also serves as an ideal venue for events with a wide selection of meeting rooms, stunning wedding venues, and a dedicated team that plans and tailors to each unique vision.

We are currently seeking passionate individuals to join our esteemed team as Call Center Agent and bring their own unique expertise to our world‑famous service philosophy.

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues.
• Opportunities for internal growth locally and internationally within Marriott International.
• Consistent support to ensure you have the tools and knowledge to reach your full potential.
• A competitive package, including accommodation, flight tickets, transportation, meals, and more.

- Exclusive training and leadership development programs
- Recognition and rewards for exceptional service
- Preferential Members Rates at Marriott Hotels globally
- Dining & wellness discounts for your family and you
- Medical insurance coverage
- An HR team dedicated to your success and wellbeing

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station.
• Process guest requests for wake‑up calls, screening calls, do‑not‑disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls.
• Advise guests of any messages received and monitor busy or unanswered lines.
• Relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with problems to the provider's customer support line.
• Test communications equipment to ensure it works properly.
• Respond to special requests from guests with unique needs.
• Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, including reporting accidents, injuries, and unsafe work conditions.
• Maintain cleanliness and professionalism of uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Support team to reach common goals and comply with quality assurance expectations.
• Stand, sit, or walk for an extended period of time; operate computers or POS systems; move, lift, carry, push, pull, and place objects weighing 10 pounds or less; perform other reasonable duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  None.
• Supervisory
  
  Experience:
  
  None.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.