Event Hosts

Job Description

Welcome guests and provide clear information on show hours, ticketing, and way finding across all Event ares;

Manage info desks and roaming support points; direct guests to the correct counters/entrances (VIP, Exhibitor, Partners);

Monitor queues and crowd flow; liaise with Entrance Manager/Security to open lanes or deploy stanchions as needed;

Explain bag-check rules, prohibited items, prayer room/F&B/restroom locations, accessibility routes, and stroller/wheelchair guidance;

Assist with the Event website/app on tablets/phones; help guests find schedules, maps, and programme updates;

Handle basic complaints and lost & found intake; elevate incidents per protocol;

Provide printed materials/maps and keep info points tidy and stocked;

Capture FAQs/footfall notes and flag operational issues to Control Room;

Set up and open the bag/coat check: power kiosks, prep tags/receipts, racks, hangers, signage;

Welcome guests and explain bag/coat policies; apply size/prohibited-items rules;

Issue and match tags to items; process check-in/out quickly and accurately;

Handle lost-ticket and discrepancy cases per SOP; maintain chain-of-custody;

Track inventory counts and exceptions; complete shift logs and handovers;

Coordinate with Security on prohibited items, suspicious bags, and incidents;

Close down: reconcile items vs. tickets, secure unclaimed items, power down/lock up;

Verify eligibility and identity; issue/print badges and temporary passes by access level;

Capture badge photos (camera/tablet) and encode cards; manage reprints and lost-badge cases;

Follow daily opening/closing, cashless reconciliation (if any), and pass-control SOPs;

Keep accurate logs: issued passes, exceptions, incident notes; ensure data privacy;

Provide exhibitors/contractors with welcome packs and key show information;

Coordinate with Show Management, Security, and Ops on access lists and escalations;

Maintain desk tidiness, stock consumables, and ensure equipment is charged/functional;

Unpack, sort, and stage all printed materials in BOH storage; maintain clean, labeled zones;

Pick, pack, and deliver materials to locations per distribution lists; hit time windows;

Replenish collateral/newspapers/magazines across M7 / DDD / Barahat; remove outdated items;

Coordinate drops with Distribution/Info Desk teams; keep all areas fully stocked;

Track stock levels, movements, and discrepancies; submit shift logs;

Keep storage tidy, waste separated, and aisles/fire exits clear; report damages;

Support occasional off-site drops/returns as scheduled;

Safely use trolleys/lifters; follow manual-handling and HSE procedures;

Remain on standby during defined windows; report within SLA when called;

Cover any front-of-house role (entrances, info desk, tours, queues, lounges) as assigned;

Take quick brief, deploy to post, and maintain service continuity during absences/spikes;

Provide short breaks/rotation cover and support peak crowd-flow moments;

Carry a ready kit (radio, badge, uniform) and complete post-shift handover notes;

Welcome visitors to partner zones; deliver clear info on each partner's activation, offers, and schedules;

Manage access/queues (VIP, media, general); check badges and maintain capacity limits;

Capture simple metrics (footfall, dwell time, engagement) and relay to Venue/Partner Lead;

Handle basic inquiries/complaints and elevate per protocol; maintain tidy, safe space;

Check all charging stations regularly; ensure docks/power banks are available and powered;

Refill/rotate charged units; collect depleted units and place on charge;

Assist guests with rentals/returns, cable types, and basic usage questions;

Track inventory per station (in/out counts, missing/damaged units); sync with vendor app/log;

Clean and keep stations tidy; replace faulty cables/labels and report defects;

Escalate technical issues to vendor/IT; perform simple resets and power checks;

Manage queues and keep aisles clear; coordinate with Security for crowd surges;

Log hourly status and end-of-shift report (stock levels, issues, lost property);

Greet guests and provide programme/way finding info at auditorium and backstage;

Scan tickets/wristbands; manage queueing and entry flow; control…