-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Job Description & How to Apply Below
Provide prompt and efficient technical support and service to customers; goes out of the way to ensure that individual customer needs are met.
Own and manage the customer relationship: resolving technical queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets.
Ensure service level agreements are met and maintained.Deliver awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues.
Own the interaction and ensure customer has got all information and solution required and use the job tools (telephone and computer) effectively.
Handle all assigned responsible,adhere to work, break, and other schedules you are rostered in and be a team player.
Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
Makes systematic and rational judgments based on information and relevant assumptions.
Perform any additional project, task or activities assigned/delegated by the Line Manager.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).