Senior Field Service Engineer - Symphony Plus

Senior Field Service Engineer - Symphony Plus

At ABB, we help industries outrun — leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen.

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is Onsite.

This role is contributing to the PAEN division in Qatar. Main stakeholders are Project Team, Project Lead and Project Manager.

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Capability to transfer high complexity project requirements into ABB technical solutions.
• Coaching technicians and engineers and supervising complex site activities.
• Multidiscipline support
  • Effective utilization of service contracts.
  • Working in service projects and major projects for Infi
    90 / Symphony based system 800xA system.
  • Rendering technical validation of design solutions in medium and complex projects.

• Graduate Engineer in Electrical / Electronic / Instrumentation Engineering.
• Minimum 8 years of experience, at least 5 years as customer support / project / service engineer of System 800xA based Infi
  90 / Symphony systems preferably in Oil & Gas / Power & Water industry.
• Good hands‑on experience as Senior Engineer for system 800xA based control system (both hardware and software) with Infi
  90 / Symphony Plus / system 800xA –based application development – project & commissioning.
• Hands‑own experience in system installation and maintenance.
• Hands on Experience in Industrial networking, network switch configuration.
• Hands on experience in Cyber Security solutions for 800xA systems. Able to do cybersecurity audits and assessments, Cyber security implementation experience.
• Analytical thinker, self‑starter, resilient and highly adaptable – in line with ABB’s latest advance service & digital portfolio.
• Hands on Experience in industrial communication protocols like Modbus-RTU & TCP, OPC etc.
• Ability to work under pressure, handle stress and use own initiative.
• Highly adaptive, analytic and quick learner – inline with ABB’s latest advance service & digital portfolio.
• Giving trainings to customers.
• Working in offshore installed bases.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. We drive integrated solutions that automate, digitalise, and electrify industry and connect our people and technology to help our customers adapt and succeed. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk.

We support the development of new and renewable energy models – enabling energy efficient and low carbon operations across traditional industries.