DC Engineer

Responsibilities

• Represent the site as a technical point of contact for incidents, escalations, retrofits, etc.
• Assist leading a team of data center shift technicians focused on returning healthy systems back into production for the client.
• Ability to see the big picture from leadership and implement the vision through global standards and workflows at the local data center site.
• Provide mentoring to help develop technicians such that they can deliver daily operations with minimal supervision.
• Manage server upgrades, integration, automated OS provisioning process, rebuilds and other projects as required. Understand and debug network, hardware, and Linux OS related issues.
• Identify and support the creation of documentation for the global DC knowledge base. Implement process improvements and inform of any best practices in data center operations.
• Drive specifications for tooling and automation that facilitate deployment, monitoring, quality hardware diagnostics, automated remediation and decommissioning of server hardware at scale.
• Ensure operational excellence through key metric achievement and ongoing continuous improvement.
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and elevate incidents to appropriate Variscale Management.
• Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

• Exceptional server hardware knowledge with deep understanding of all component & system type failures.
• 3+ years of experience as a data center technician.
• Ability to work autonomously and within a local or geographically dispersed team environment.
• Ability to lead and mentor a team of technicians.
• Ability to conduct failure analysis on field issues.
• Ability to track server fleet health to investigate trends, identify new unknown issues, and validate that Variscale is maintaining customer SLA.
• Expert experience with IPMI utilization in diagnostics.
• Administer software tools (e.g.: diagnostics, tests, FW updates).
• Experienced with Windows Server OS & WinPE OS administration.
• Experience with Linux PXE services a plus.
• Network troubleshooting of Layer-1. Layer-2, Layer-3 a plus.
• Windows and Linux scripting experience.
• Virtual Machine set up and environmental configurations.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.

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