Automotive Bodyshop Estimator & Customer Experience Lead

Job Responsibilities

• A. Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.
• B. Ensure customers receive price estimates on all repairs
• C. Respond promptly to telephone queries from customers.
• D. Liaise with customers of completion deadlines are unlikely to be met.
• E. Liaise with Cashier to ensure due payment received prior to release of vehicle.
• F. Ensure Reception area is maintained clean and tidy at all times.
• G. Ensure all relevant information is clearly & correctly recorded on the Job Card.
• H. Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted.
• I. Interpret any pertinent warranties and ensure customers are aware of their rights.
• J. Ensure customers’ vehicles are neatly parked in the designated areas.
• K. Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.
• L. Together with Bodyshop Manager, manage customer appointment system.
• M. Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
• N. Perform other duties as assigned by immediate manager.