Massage Therapist - Waldorf Astoria West Bay

What are we looking for

A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience in hospitality or customer service industry is required
• Ability to read, write, speak and understand English language to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of the organization
• Ability to deal with problems involving several concrete variables in standardized situations
• At least 1 year of experience in the spa or hospitality industry
• Experience in a resort or wellness related field

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

A Therapist is responsible for providing professional treatments and services for guests including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

As a Therapist you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• Ensuring high standards of cleanliness in the department
• Reporting any maintenance issues to Front Office Manager
• Assisting in all areas of operations as requested by Front Office Manager
• Being fully aware of current and future services offered by the hotel
• Ensuring that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Providing efficient guest service from point of arrival to check‑out: booking changes and cancellations, upselling retail
• Accurately scheduling all massage reservations, changes, confirmations and cancellations
• Accurately processing all billing and posting for spa and retail services, reporting any overages and shortages to Front Office Manager
• Accurately explaining spa treatment menu and packages to guests
• Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards
• Maintaining the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensuring proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensuring stocking of water and other beverages and setting up and breaking down of beverage and fruit station
• Assisting guests and providing personal training sessions if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• Ensuring audio‑visual equipment is well maintained and in good condition
• Providing courteous and efficient guest service from point of arrival through check‑out
• Oriented guests through our Fitness facility, greeting guests and providing personal guest service

EOE / AA / Disabled / Veterans

Trigger Point Therapy, Customer Service, SOAP, Taleo, Anatomy Knowledge, Deep Tissue Massage, Intake Experience, Physiology Knowledge, Retail Sales, Workers' Compensation Law, Personal Injury Law, IOS

Employment Type:

Full‑Time

Experience:

years

Vacancy: 1