Lead - Solution Design & Delivery

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Solution Design & Delivery Lead is responsible for maximizing the business value of IT investments across corporate applications such as Pre-Sales. This role acts as a strategic partner to business units, translating business needs into robust, scalable technical solutions. The Lead ensures successful solution design, delivery, and adoption, working collaboratively to drive process improvements, enhance user experience, and realize measurable business outcomes.

This position is accountable for end-to-end solution lifecycle management, stakeholder engagement, and continuous improvement of their assigned portfolio of applications to contribute to business success.

Business Engagement and Value Realization

• Partner with Business Leaders:
  Collaborate with business unit leaders to identify opportunities for process improvement and increased business value
• Champion Business-IT Alignment:
  Act as the primary liaison between IT and business units, ensuring IT initiatives are aligned with strategic business goals
• Define Solution Roadmaps:
  Lead the design of technical solutions that address current and future business needs, ensuring scalability and alignment with enterprise architecture.
• Translate Business Requirements:
  Convert business objectives into actionable technical requirements and solution designs

Delivery Management & Adoption

• Oversee Solution Implementation:
  Manage the delivery of IT projects and enhancements, ensuring solutions are implemented on time, within budget, and meet quality standards
• Drive Change Management:
  Develop and execute adoption strategies, including training, communication, and support to ensure successful solution uptake.
• Evaluate Emerging Technologies:
  Continuously research and assess new technologies, recommending innovative solutions to business challenges
• Monitor Performance and Benefits Realization:
  Track solution performance against KPIs and drive ongoing optimization to maximize business impact

Governance & Stakeholder Management

• Manage Vendor Relationships:
  Oversee external partners and vendors, ensuring delivery of high-quality solutions and services
• Ensure Compliance and
  
  Risk Management:
  
  Maintain adherence to corporate policies, security standards, and regulatory requirements within solution delivery

Requirements

• Minimum 7+ years of experience
• Bachelor’s or Master's in IT, Business or related field. SAP, Salesforce, PMP, TOGAF, Agile/Scrum certification preferred
• Technical
  
  Experience:
  
  Experience with the implementation of Salesforce in the business domain is mandatory
• Communication and Interpersonal
  
  Skills:
  
  Excellent verbal and written communication skills; ability to translate technical concepts for business audiences
• Project & Change Management Expertise:
  Expertise in project & program management, including agile and waterfall methodologies, as well as organizational change management
• Business Acumen:
  Strong understanding of business processes, financial impact of IT decisions, and customer-centric mindset
• Innovation:
  Demonstrated ability to evaluate and implement emerging technologies for business value
• Continuous Learning:
  Commitment to ongoing professional development and industry trend awareness

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.