Information Systems – Open Source Technical Architect
Apply for the Information Systems – Open Source Technical Architect role at Canonical
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Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. Canonical is a pioneer of global distributed collaboration, with 1,200 colleagues in more than 80 countries and very few office‑based roles.
We are hiring an Information Systems Architect to define best practice in infrastructure‑as‑code at a global scale. The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu worldwide. As the IS Architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between.
Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source, and to create the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users and influence how Canonical’s engineers engage with compute and network resources in a Dev Ops setting.
As the IS Architect, you will lead System Reliability Engineers (SRE) and Data Center Engineers (DCE) to adopt best practices, make informed decisions on technology choices, and coach the IS team on automation, reliability, operational scalability, network infrastructure and security.
This is a home‑based position with twice‑annual travel to company events totaling around four weeks per year.
Location:
This role will be based remotely in the EMEA region.
- Define, get buy‑in and implement the holistic vision of a world‑class internal cloud.
- Set up, maintain and update the technical design roadmap and guidelines for the SREs within IS, improving reliability, resilience, operational scalability and technical scalability.
- Collaborate with cloud‑ops software development teams to provide input for roadmap, requirements and prioritization, building a world‑class, highly standardised and automated operation.
- Provide IS management with input and advice regarding technology, reliability, resilience and business cases.
- Lead technical choices to implement solutions as self‑service products, ensuring scalable operation.
- Collaborate with product security and operations security to set best practice and mitigate new threats promptly.
- Automate operations for reuse across the world’s largest companies, considering the complexities of distributed systems.
- Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures.
- Analyze incidents and events, determine root causes and structure improvements to minimise recurrence.
- Exceptional academic track record from high school and university.
- Undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path.
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
- Track record of exceeding expectations to achieve outstanding results.
- Extensive knowledge of cloud‑computing concepts, technologies and operations.
- Practical knowledge of Linux networking, routing, and firewalls, internet transit and large‑scale/bandwidth networking.
- Experience dealing with significant production outages, incident response and post‑mortems.
- A passion for writing, sharing, and maintaining enterprise open‑source software solutions.
- Clear and effective communication in English across email, chat, video, voice calls and in person.
- Familiarity with and passion for open source, especially Ubuntu or Debian.
- Modern software engineering background (peer review, unit testing, SCM, CI/CD, Agile).
- Hands‑on experience with automatic administration of enterprise Linux servers at scale.
- Distributed work…
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