IT Analyst

Responsibilities

• Develop clear descriptions of application functionality for IT teams using Atlassian tools.
• Plan and prioritize team tasks based on user stories and task relationships.
• Collaborate effectively in an international team, embracing diversity.
• Communicate fluently in English with team members and customers from diverse regions.
• Proactively work independently with a customer-focused approach.
• Utilize UML and BPMN diagrams for system understanding and API documentation.
• Apply basic SQL and performance analytics knowledge for system optimization.
• Leverage international experience to contribute to a global team dynamic.
• Foster a team-player mindset with a hands-on problem-solving approach.
• Fluency in English is required, proficiency in other languages is advantageous.
• Experience in implementing/integrating with ERP, customer support, and analytics systems preferred.
• Willingness to travel to the MENA region for in-person collaboration (expenses covered by the company).

• Be able to prepare a description of application functionality and behavior in the form that allows the IT team to develop Atlassian tools (Confluence and Jira).
• Be able to plan the work for the Team logically based on Stories and task relationships.
• The role is part of an international team; mindset to enjoy great diversity from different countries is a big advantage.
• Excellent Communication skills - English, to communicate with the team and customers from different countries in MENA and the European region.
• Be very proactive, work independently, and be customer-focused.
• Knowledge of UML diagrams & BPMN diagrams.
• Understanding of API documentation, DB schema, JSON & XML.
• Basic knowledge of SQL & performance analytics tools like GA & Firebase.
• International background/experience preferred.
• Have a team-player mindset with a hands-on approach and communication skills.
• Fluent in English (other languages are an advantage).
• Experience and knowledge of implementing/integrating with products in these areas preferred:
  • ERP systems
  • Customer support systems
  • Campaign management systems
  • Web/app analytics tools

Ability to travel to MENA for 2-3 weeks in a month (expenses covered by company). Every month: 2-3 weeks onsite in Qatar, 1-2 weeks remotely in Indonesia.