IT Consultant - Retail

Responsibilities

• Lead end-to-end testing with customers and partners
• Help clients troubleshoot problems with software integration and testing
• Roll‑out the solution for new retail stores (department stores or boutiques)
• Support the perpetual roadmap planning processes focused on retail store technology capabilities
• Design and support retail store technology components like POS and related peripherals, solutions on tablets, RFID, traffic counters working closely with external vendors, support partners and IT management
• Ensure all new solutions are designed and architected in a scalable and long‑term supportable model
• Support the development and execution of a support model/process to ensure achievement of SLAs for all retail business systems for our retail business
• Test new functionality and features in our store lab to ensure the highest standards of quality

• Advanced knowledge and experience with any enterprise retail solutions like Cegid, Oracle Retail, Retail Product
• Advanced knowledge and experience with writing SQL queries
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent technology experience
• Minimum 5 years of progressively responsible experience in the same field
• 2+ years in an IT leadership role responsible for both business systems support (per SLAs) and the successful delivery and deployment of IT technology‑based solutions, including responsibility and ownership for IT projects, and experience in the selection and management of ongoing relationships with multiple service providers (technology and services)
• Strong knowledge in technical writing of system manuals and documentation
• Knowledge of Marketing Cloud of Salesforce and RFID technologies is a plus

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting and Technology, Information and Media