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Job Description & How to Apply Below
About the job SERVICENOW ARCHITECT - FSM & WLD
We are seeking an experienced Service Now Architect to lead the design, architecture, and implementation of Service Now solutions with a strong focus on Facility Service Management (FSM) and Workplace Service Delivery (WLD). This is an exciting opportunity to work on large‑scale enterprise and government programs in Doha, Qatar.
KEY RESPONSIBILITIES- Lead end‑to‑end architecture and solution design for Service Now FSM and WLD modules.
- Define platform architecture, data models, integrations, and security frameworks.
- Design and implement Facility Service Management use cases including maintenance, asset servicing, vendor coordination, and service requests.
- Architect Workplace Service Delivery solutions covering space management, workplace reservations, employee experience, and on‑site services.
- Align FSM and WLD solutions with ITSM, ITAM, CMDB, and HRSD where applicable.
- Design enterprise integrations using REST/SOAP APIs, MID Server, and third‑party systems.
- Drive automation using Flow Designer, Integration Hub, and business rules.
- Act as technical authority for FSM/WLD initiatives and provide governance across teams.
- Collaborate with stakeholders to translate business requirements into scalable architecture.
- 7+ years of Service Now experience, including architect‑level responsibility.
- Proven hands‑on experience with Service Now FSM and WLD.
- Strong expertise in platform architecture, CMDB, and data models.
- Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
- Experience with enterprise integrations and automation.
- Strong understanding of ITSM and ITIL processes.
- Experience in large‑scale enterprise or government programs.
- Service Now certifications: CSA, CAD, CIS‑FSM, CIS‑WSD (Workplace).
- Experience with mobile, reporting, and performance analytics in Service Now.
- Knowledge of facilities management systems, workplace technologies, or smart building integrations.
- Experience in Qatar or Middle East government projects (preferred).
- Strong stakeholder management and communication skills.
- Ability to translate business needs into technical architecture.
- Leadership mindset with mentoring and governance experience.
- Excellent problem‑solving and decision‑making abilities.
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