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Job Description & How to Apply Below
Desktop, Laptop, and Workstation Troubleshooting
- Desktop, laptop, and workstation troubleshooting
- Peripheral configuration (printers, scanners, webcams, docking stations)
- BIOS/UEFI configuration and firmware updates
- Device imaging and deployment
- Windows 10/11 installation, configuration, and troubleshooting
- Linux (Ubuntu/CentOS) basic commands and troubleshooting
- OS patching, updates, and driver installation
- Microsoft Office / Office 365
- Antivirus installation and policy compliance
- Remote support tools (Team Viewer, Any Desk, RDP, VNC)
- Wi‑Fi configuration, network connectivity issues
- Printer network configuration
- Knowledge of VLAN & switch port basics (optional but useful)
- Active Directory (user creation, password reset, group membership)
- File permissions and shared drive access
- MFA setup and troubleshooting
- Endpoint protection tools (Defender, Crowd Strike, Symantec)
- Safe browsing and malware response basics
- Ticketing tools (Service Now, Jira, Manage Engine, Remedy, Fresh service)
- Incident, request, and problem management
- Asset management & CMDB updates
- Documentation of incidents, solutions, and knowledge base articles
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