Helpdesk Technician

What Helpdesk Technician Jobs are in Qatar?

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Helpdesk Technician jobs in Qatar

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The Helpdesk Technician is responsible for providing technical support and assistance to employees regarding hardware, software, and network-related issues. The role ensures smooth IT operations and prompt resolution of user problems.

• Provide first-level technical support to users via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems, software, and applications.
• Manage user accounts, passwords, and access rights in Active Directory and other systems.
• Support network connectivity issues including LAN, Wi-Fi, and VPN.
• Log and track all service requests through the helpdesk ticketing system.
• Escalate unresolved issues to higher-level IT support or vendors as necessary.
• Assist in IT asset inventory management and documentation.
• Perform regular maintenance, updates, and backups as per IT policy.
• Provide basic user training on software applications and IT best practices.

Qualifications & Skills:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT helpdesk or technical support role.
• Strong knowledge of Windows OS, MS Office applications, and basic networking.
• Experience with Active Directory, Office 365, and remote support tools.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work under minimal supervision.
• Customer-focused attitude and team-oriented approach.

• CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

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Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.