Technical Support Engineer

Technical Support Engineer

Company: i4 Solutions W.L.L

Location:

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Posted: today

Job Title:

Technical Support Engineer

Job Scope:
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client's requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and elevate issues if needed

• Hands own experience in Design
• Deploy LAN/WAN networks and very good Knowledge in cisco Wireless Technology
• Routers and switches
• Datacenter
• ACI
• SDWAN
• Firewalls
• ISE and Solar Winds Network Management
• Configuration
• Troubleshooting and should understand the network architecture design and Deep understanding of networking protocols (e.g. Spanning-Tree, VPC, HSRP, BGP, OSPF, MPLS, QOS)

CCIE/CCNP - Wireless, R&S

Education:

Bachelor's degree in Computer Science or any other related field

Experience:

At least 3 years of relevant experience