Specialist Solutions - Connectivity (Arabic Speaker)
Purpose:
This role is responsible for the design, deployment, and ongoing delivery of both customized connectivity solutions. This role focuses on providing end-to-end managed services for enterprise clients, ensuring seamless and secure network connectivity, including WAN, LAN, VPN, SD-WAN, and other network solutions tailored to specific client needs. Collaborates with the product team to promote and expand the adoption of standard managed connectivity services, increasing Ooredoo's market presence and ensuring solutions evolve to meet customer demands.
This techno-commercial role requires a balanced approach, blending technical expertise in designing bespoke solutions with a commercial mindset to align off-the-shelf products with business objectives.
Functional Context:
Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. Modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services) and proactively scouting partners based on industry trends and market opportunities.
The Managed Services department is an integral revenue growth area to the newly created business solution division focused initially on providing services in the established managed connectivity and security areas and mandated with overall growth in revenue and in further new domains such as cloud. Whereas the professional services team is the overall lead in acquisition and delivery of projects, the managed services team is focused on offering and maintaining managed services as on-going customer services (recurring revenues).
OQ is sending a strong signal to the enterprise market by giving focus to the managed services domain as a means to enhance customer value and engagement continuously with the OQ quality of service, and for that, the Managed services team is responsible for building and delivering that quality.
- Identifying their connectivity needs and assessing current network infrastructures to recommend appropriate solutions for enterprise customers.
- Design customized connectivity solutions based on specific business requirements, utilizing technologies such as WAN, LAN, VPN, MPLS, and SD-WAN to ensure secure, scalable, and high-performance networks.
- Provide cloud connectivity solutions, integrating on-premise infrastructure with public cloud services (e.g., AWS, Azure, Google Cloud) through Direct Connect, Express Route, and IPsec VPNs, ensuring seamless interoperability between on-premise and cloud environments.
- Collaborate with account management teams to deliver technical workshops and deep-dive assessments with customers, evaluating their network environments, and traffic patterns to tailor the design and technical proposal.
- Develop detailed technical proposals, including network architecture diagrams, capacity planning, redundancy plans, and security measures, ensuring that all aspects of the solution align with both technical and business goals.
- Provide expertise in network automation and orchestration technologies (e.g., SDN), enabling the dynamic management of large-scale enterprise networks while reducing operational complexity.
- Support the product team in the promotion of Ooredoo’s standardized managed connectivity services, including SD-WAN, VPN, and cloud-based networking solutions, ensuring that products align with market demand and customer needs.
- Provide technical validation and input during the development of new connectivity products, ensuring they are designed to meet enterprise-grade performance, security, and scalability standards.
- Position standardized offerings during pre-sales engagements by showcasing their flexibility, cost-effectiveness, and ease of integration into existing IT infrastructures, helping clients choose the best solution based on their requirements.
- Oversee the technical deployment of customized…
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