Client Success Technical Manager

Client Success Technical Manager – Onebox

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment using proprietary technology and data‑driven approaches. Every month our platform inspires over 300 million people in +40 countries to discover unforgettable experiences while empowering event creators to scale, innovate, and enhance their events.

To achieve this, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment.

As a Client Success Technical Manager you will lead a portfolio of client accounts, guiding them through every stage of their journey with Onebox. You will act as the first point of contact for technical requests and platform troubleshooting, training and supporting clients during onboarding, and working closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.

• Serve as the go‑to person for clients on technical support, platform usage, and troubleshooting.
• Manage daily client requests, from incident resolution to platform configuration and data exports.
• Provide onboarding, training, and ongoing support to help clients get the most out of Onebox.
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience.
• Support on‑site operations during live events when needed.
• Drive customer satisfaction and identify opportunities for improvement.

• Experience in customer support, ideally in a SaaS environment.
• Confident troubleshooting technical issues with a hands‑on mindset.
• Fluent in English (written and spoken);
  Spanish is a plus.
• Tech‑savvy, detail‑oriented, and focused on client experience.
• Comfortable working cross‑functionally with internal teams.
• Valid driver’s licence for occasional on‑site support.
• Bonus: knowledge of networks, ticketing platforms, or event tech.

• Competitive salary aligned with the local market.
• Employment through an Employer of Record (EoR) partner.
• Annual leave and public holidays according to local labour law.
• A key role in a fast‑growing international company.
• Direct collaboration with Product, Tech and Sales teams.
• Opportunity to work on large‑scale live events.

Apply now and become part of the Onebox Customer Success team! Check out our website  and connect with us on Linked In.

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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