IM&T Service Delivery Lead

IM&T Service Delivery Lead

BAE Systems

Posted today

The IM&T Service Delivery Lead is responsible for providing support to the provision of robust and reliable IT services at the Qatar Technical Institute (QTI).

The post holder is responsible, on behalf of the Technical Operations Manager, for the installation, commissioning, and ongoing support of all aspects of the QTI IM&T solution in direct support of training delivery.

Additionally, the post holder is responsible for all day‑to‑day administration and support activities of the IT solutions in place for the Qatar Technical Institute (QTI) only.

This role is based at QTI, providing coordination and execution of both non‑recurring and recurring IM&T activities required to support training delivery, and liaison with UK‑based IM&T teams as required to ensure establishment and continued operation of IT solutions.

• Installation, commissioning, operation, and ongoing performance of all QTI IT systems
• Execution of all routine housekeeping and maintenance tasks as required
• Acting as the primary on‑site IM&T point of contact for QTI staff and instructors
• Reporting service status, risks, and issues to the Technical Operations Manager
• Supporting the management of facilities‑based IT systems upon which training delivery depends
• Supporting the administration and availability of business and training applications, including LMS/VLE platforms
• Responsible for the creation and maintenance of local IM&T deployment and sustainment plans for QTI
• Adopt appropriate ITIL, IM&T, and/or EIT processes scaled for a training environment
• Implement processes for identification and management of incidents and issues that could jeopardise training delivery
• Provide hands‑on technical support to training staff, students, and QTI teams
• Implement continual improvement activities to ensure IT services continue to meet training and business needs
• Provide day‑to‑day supervision, tasking, and technical guidance to on‑site IM&T technician(s)

• Good service reporting skills and relevant experience in the coordination and delivery of IT solutions
• Understanding of a broad range of IT disciplines, including ITIL principles
• Experience supporting IT infrastructure and end‑user systems in an operational environment
• Strong communication skills to translate IT concepts and issues into clear business language
• Appreciation of basic project management principles, including time, cost, and quality
• Excellent communication and stakeholder engagement skills
• Ability to self‑motivate and deliver results in time‑critical training environments
• Regular interface with business and functional teams, including UK‑based support functions
• Experience working with multi‑national teams and customers is advantageous
• Ability to troubleshoot and analyse issues with IT equipment to ensure availability to users
• Ability to create and maintain documentation to support efficiency and continuous improvement

• At least 2 years of technical experience supporting cloud and/or on‑premise IT infrastructure
• ITIL Foundation and/or Practitioner qualification – desirable
• Azure and/or M365 qualifications – desirable
• Knowledge of service management tools (e.g., Service Now) – advantageous
• Understanding of Middle Eastern operational environments – desirable

Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.

This advertiser has chosen not to accept applicants from your region.