Service Design Architect – Information Security

Service Design Architect – Information Security Functional Responsibilities

• Design and develop complex service design security solutions, ensuring they align with client requirements, business objectives, and industry best practices.
• Collaborate with cross‑functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in‑depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyse data to identify opportunities that can improve the services provided.
• Contribute to maintaining quality standards for the services by following metrics and KPIs, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance to service design teams, ensuring successful execution and delivery of projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow efficient monitoring/trending of IT infrastructure, software, and IT component performance and resource utilisation.
• Establish and maintain comprehensive capacity‑management planning processes at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure security reviews regarding information security technologies provide feasible requirements and are consistent with contracts and regulations.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.

• 5-6 years of experience in technology services or a similar field.

• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiarity with technologies such as DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to work effectively with cross‑functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficiency in conducting thorough analysis and translating client requirements into innovative and efficient service‑design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including Tier‑III data centers, WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS), security and enterprise management systems.
• Knowledge of Architecture Framework for service design, including definitions and documentation.
• Strong knowledge of systems coding, security analysis, data modelling, and database management.
• Experience designing modern information security solutions and services; preferably in MSSP and cloud environments.

Associate

Full‑time

Information Technology

IT Services, IT Consulting, IT System Data Services