Waiter​/Waitress

Job Summary

To provide warm and genuine service, delivered with passion and dedication, always exceeding our guests’ expectations. To provide full operational support to the restaurant’ Team Leader / Supervisor and Managers. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. To achieve these goals; thorough training, strong associate support, teamwork, and feedback.

• Guest satisfaction:
  • Ensures to deliver the brand promise and always provide exceptional guest service.
  • Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
  • Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
  • Maintains positive guest and associate interactions with good working relationships.
• Operations:
  • Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
  • Ensure high standards of personal presentation and grooming.
  • Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
  • To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
  • Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
  • Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest.
  • Establish rapport with guests in a professional manner.
  • Always provide our guests with the highest level of service and attention.
  • Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.
  • Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
  • Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated.
  • Always follow the restaurant Order of Service and Standard Operating Procedures.
  • Follow all ongoing training procedures as set out by your mentor and the management.
  • Report for duty on time and prepared for your shift. Adhere to agreed break times.
    
    Follow opening and closing procedures and complete all duties as required by the management and the Supervisor.
  • Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear.
  • Ensure all tables are laid in accordance with the SOP.
  • Be ready and prepared for service.
  • Engage with and contribute to service briefings.
  • Take instructions from your supervisor and manager, anticipate their requirements.
  • Work with your Supervisor in order to control your section.
  • Assist the Supervisor in controlling your section in the restaurant.
  • Follow the Order of Service at all times, responding to the shift in charge instructions.
  • Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
  • Ensure that individual Mise en Place for each order is known and placed on the table.
  • Understand guests to be prioritized – VIP’s, unhappy guests & regulars.
  • Communicate guest preferences to your supervisor in order to build guest profiles.
  • React promptly and deal with any issues, complaints, breakages & spillages.
  • Communicate any issues to your supervisor and management promptly.
  • Restock the station on time following the procedures.
  • Ensure a high level of cleanliness is maintained throughout the restaurant.
  • Complete relevant checklists correctly and honestly.
  • Respond to changes in the F&B function as dictated by the industry, company, and hotel.
  • Grow and improve skills and abilities through the appropriate training, assessment, and performance.
  • Operate the micros system effectively and present the bill and take payments correctly.
  • Handle all operating equipment carefully avoiding abuse and minimizing breakage.

• Comply and adhere to the…