Head Barista

Job Description

• Lead and supervise the barista team during daily shifts.
• Prepare and serve high-quality espresso-based and specialty beverages.
• Train new and existing staff on coffee techniques, recipes, service standards, and equipment care.
• Maintain quality control across all drink preparations and customer interactions.
• Manage workflow behind the bar to ensure efficiency during peak hours.
• Calibrate espresso machines and grinders to ensure optimal extraction and flavor.
• Monitor inventory levels, restock supplies, and assist with ordering.
• Ensure compliance with food safety, sanitation, and cleanliness standards.
• Support Outlet manager with scheduling, performance feedback, and operational decisions.
• Handle customer issues or complaints with professionalism and problem-solving skills.

• Advanced coffee knowledge, including espresso extraction, milk texturing, and brewing methods
• Strong leadership and training abilities
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Experience operating and maintaining specialty coffee equipment
• Prior barista experience (typically 1–3 years minimum; leadership experience preferred)

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.