Floor Manager

Description

SUMMARY We are seeking an experienced and customer-focused Floor Manager to oversee the day-to-day Front of House (FOH) operations of our busy Indian casual dining multi-cuisine restaurant. The ideal candidate will ensure exceptional guest service, smooth restaurant operations, and effective team management during all service periods.

• Manage daily FOH operations, ensuring efficient service flow during peak and non-peak hours
• Supervise and coordinate servers, captains, hosts, and support staff
• Ensure high standards of guest service, handling customer feedback and resolving complaints professionally
• Monitor table turnover, reservations, and walk-ins to maximize seating capacity
• Train, guide, and motivate FOH staff to maintain service quality and discipline
• Ensure staff grooming, hygiene, and uniform standards are maintained
• Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery
• Monitor POS operations, billing accuracy, and cash handling procedures
• Ensure compliance with food safety, health, and Qatar municipality regulations
• Assist management with daily reports, duty rosters, and inventory coordination

• Minimum 3 5 years of relevant experience as a Floor Manager / Restaurant Supervisor in a busy casual or fine-casual dining restaurant
• Prior work experience in Qatar or GCC countries is highly preferred
• Strong knowledge of FOH operations, service standards, and customer handling
• Good leadership, communication, and team-management skills
• Ability to handle high-volume service pressure with professionalism
• Working knowledge of POS systems and restaurant service workflows
• Fluency in English;
  Hindi and Malayalam are an advantage
• Kerala (Keralite) background preferred

• Strong guest-relation and problem-solving abilities
• Hands-on operational approach
• Flexible to work split shifts, weekends, and holidays
• Positive attitude with a service-oriented mindset